Returns & Refunds

The short version

You have 30 days from the day your order arrives to send something back. Returns are free — we email you a prepaid label. There is no restocking fee. The $7.95 you paid to have the order shipped is not refunded when you return something because you changed your mind.

What we can take back

Changed your mind: the item needs to be unworn and unwashed, with the original tags still attached and in the packaging it came in.
Faulty, damaged, or not what you ordered: send us a photo and we will sort it out — tags or no tags. This one is on us, not on you.

How to start a return

Email support@norvetaa.com within 30 days of delivery. Tell us your order number and which item is coming back.
We reply within 24 hours with a prepaid return label. Return shipping is paid by us.
Pack the item, attach the label, and drop it off with the carrier named on the label.
Once the warehouse has the parcel in hand, we issue your refund within 5–7 business days.
Your bank or card issuer then needs another 3–10 business days to post it to your account. That part is out of our hands.

Exchanges

Want a different size or color instead of a refund? Say so in your first email. We will hold the replacement if it is in stock and send it once the return is on its way back.

Where returns go

3714 Bluestein Dr, Suite 700, Austin, TX 78721, United States.

Please do not send anything back before you have a label from us. Parcels that turn up unannounced are very hard to match to an order, and that slows your refund down.