FAQs

Shipping

How long will my order take?
11–17 business days in total: 3–5 for the warehouse to process it, 8–12 in transit. Business days are Monday to Friday, excluding US public holidays.

Why so long?
Because your order ships from our supplier's warehouse outside the United States, not from a US warehouse. It crosses an ocean and clears customs on the way.

What does shipping cost?
$7.95 flat, free once your order passes $60 after any discount.

Do you ship to Alaska, Hawaii or Puerto Rico?
No. We ship to the 48 contiguous states and Washington, D.C. only. We also do not ship to APO, FPO or DPO addresses.

Do you ship to a P.O. Box?
Yes. FedEx does not deliver to P.O. Boxes, so those orders go by USPS.

Will I be charged customs or duty on delivery?
No. Import duties are already included in the price.

Sizing

Where is your size chart?
We do not publish one. The charts our suppliers send do not hold up across colors and production runs, and a wrong chart causes more returns than no chart. Instead, measure a sweatshirt you already like: lay it flat, measure armpit to armpit and shoulder to hem, and compare.

Do your clothes run large or small?
Most of what we carry is cut oversized on purpose — dropped shoulders, wide body. If you want it closer to the body, take the smaller of two sizes. On plus sizes, label conventions differ from maker to maker (one of ours runs 1X–5X, another uses X-Large Plus through 5X-Large Plus), so read the size run on the product page rather than assuming.

Returns

How long do I have?
30 days from the day it arrives.

Do I pay return shipping?
No. Email us and we send a prepaid label.

Is there a restocking fee?
No.

Do I get the $7.95 back?
Not on a change-of-mind return. If the item is faulty or we sent the wrong thing, you get everything back.

How fast is the refund?
We issue it within 5–7 business days of the warehouse receiving the parcel. Your bank then takes another 3–10 business days.